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Archive for the ‘Consona Corporation’ Category

A cloud based product configurator solution by Consona Corporation (Consona) was demoed at the IPC APEX Expo in April.

Their configuration solution features customized-by-user forms and calculations for the PCB industry.

A product configurator whitepaper by AMR Research, from December 2009, is available courtesy of Configura AB.  This whitepaper has involved 80 company interviews as well as investigation of 16 technology providers.  Configura was among the technology providers detailed in the report as well as many of the companies regularly covered here on configuratorondemand.com such as:

• Access Commerce,
• BigMachines,
• Cincom,
• Configit,
• Configure One,
• Consona,
• Exalt,
• FPX,
• Oracle,
• SAP,
• Selectica,
• Sterling Commerce,
• Tacton Systems,
• TDCI, and
• Technicon Interactive.

The whitepaper gives readers a solid understanding of the benefits of product configurators and insight of various applications in different types of businesses.

A valuable read for anyone evaluating their corporate configuration needs and requirements, as it covers a wide spectrum of both custom off the shelf and cloud-based (SaaS) product configurators.

Tim Hines, the head of product development at Consona, will be blogging on the key topic of product configurators and product configuration vs customization and take on the topics of on demand SAAS configurators On-Premise, Hosted Services, Managed Services, Hybrid approaches of implementing CRM and product configuration solutions.

For more insight and details regarding Tim’s upcoming Consona Blog visit:

Consona CRM Products and Technology Blog

Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software is offering a whitepaper titled “Six Steps to a Successful ERP Implementation.”

The white paper details offer advice for positive change management and the large challenges awaiting an ERP project.

Found at: http://tinyurl.com/yg4kfmu

Consona Knowledge Management has been named to KMWorld’s 2009 Trend-Setting Product list for the seventh year in a row.

KMWorld’s Trend-Setting Products list is judged by a panel composed of editorial colleagues, analysts, system integrators, vendors themselves (sometimes competitors), line-of-business managers and users. The products selected all demonstrate clearly identifiable technology breakthroughs that serve the vendors’ full spectrum of constituencies, especially their customers. Consona Knowledge Management was a standout among 800 products assessed by KMWorld’s judging panel this year.

“The winning products clearly display outstanding technology that helps the vendors’ customers achieve their goals in knowledge management,” said Hugh McKellar, KMWorld editor-in-chief. “Our standards are raised every year, and Consona’s track record on the list illustrates a clear desire to constantly improve its product according to its customers’ needs and demands.”

“Consona realizes that knowledge is power–especially in the world of customer service and support, where brands are built,” said Tim Hines, vice president of product management for Consona’s CRM products. “Recognition as a KMWorld 2009 Trend-Setting Product is especially thrilling this year, as we’ve made a number of enhancements to the solution, including establishing a deep integration with our case management solution and adding robust analytics powered by Qlikview.” Both initiatives have helped Consona Knowledge Management become Knowledge-Centered Support (KCSsm) Verified v4 by the Consortium for Service Innovation, a program developed to capture and structure a support or service interaction and reuse the knowledge gained, resulting in an improved operational efficiency, employee morale and customer satisfaction. “It’s truly been an exciting year for our knowledge management product, and we look forward to continuing to push for innovation,” Hines added.

Consona Knowledge Management offers a resolution workbench for customer-facing agents, a comprehensive support portal for customer self-help, a knowledge repository designed for rapid capture and easy editing, and a market-leading adaptive search and navigation system that provides easy access to all relevant content across the enterprise. A “one-stop shop” for knowledge, Consona Knowledge Management’s key benefits include improved agent productivity and increased customer satisfaction, among others.

About KMWorld
KMWorld is the leading information provider serving the Knowledge Management systems market and covers the latest in Content, Document and Knowledge Management, informing more than 50,000 subscribers about the components and processes – and subsequent success stories – that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc.

Source found: http://tinyurl.com/m5yxhe

Consona Corporation, a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced that its Made2Manage ERP software product has achieved its highest ever customer satisfaction and support satisfaction levels. The Made2Manage ERP software users’ overall customer satisfaction rate has increased each year since the software solution’s acquisition in 2003. The Made2Manage product team attributes the high satisfaction ratings to continuing investment in its award-winning support infrastructure and executing on its 100 percent customer driven product development process, culminating this year with the successful release of Made2Manage Version 6.0

According to regularly tracked metrics, 90 percent of Made2Manage ERP software (http://www.made2manage.com/ERP-Software-System.aspx) users are satisfied with their support experience, this highest-ever rating is a result of an effective and efficient Made2Manage support team, which has produced these results: 86 percent of all Web cases were responded to in less than two hours, up from 73 percent in the first quarter of 2008. 65 percent of cases were resolved within 24 hours, up from 55 percent in the first quarter of 2008. Average support backlog dropped by 23 percent annually since 2007.

Source found: http://tinyurl.com/om82rs